Privacy Policy
This Privacy Policy explains how SalesAgent collects, uses, and protects information when businesses use SalesAgent to communicate with their customers over WhatsApp.
1. What is SalesAgent
SalesAgent (salesagent.algotweaks.com) is a multi-tenant, AI-powered sales-agent platform operated by AlgoTweaks. Businesses ("Business Customers") connect their own WhatsApp Business Account to SalesAgent. SalesAgent then uses an AI assistant to read and respond to incoming WhatsApp conversations on the Business Customer's behalf — for example, answering questions, qualifying leads, and assisting with bookings or orders — and gives the Business Customer a dashboard to review and manage those conversations.
This policy is written for two audiences: the Business Customers who sign up for SalesAgent, and the end users (their customers and leads) who message a Business Customer's WhatsApp number and whose messages SalesAgent processes on the Business Customer's behalf.
2. Information We Process
Depending on how SalesAgent is used, we may process the following categories of information:
- WhatsApp identifiers and phone numbers. The WhatsApp ID and phone number of anyone who messages a Business Customer's WhatsApp number, and the Business Customer's own WhatsApp Business Account and phone number identifiers.
- WhatsApp profile information. Profile information that WhatsApp makes available to businesses, such as a display name and, where shared, a profile photo.
- Message content and conversation history. The text (and, where supported, other media) of messages exchanged between an end user and a Business Customer, along with timestamps and delivery/read status, stored so the conversation can continue coherently and be reviewed by the Business Customer.
- Information voluntarily provided. Details a person shares during a conversation or elsewhere in the product — for example a name, preferences, scheduling or booking details, or account/dashboard information supplied by a Business Customer's staff.
- Account and dashboard data. Business Customer account details, dashboard login credentials (stored as salted hashes, never in plain text), and configuration such as business hours, services, or pricing entered by the Business Customer.
- Technical and usage data. Standard server logs and technical metadata (such as IP address, request timestamps, and error logs) generated by use of the service.
3. How We Use Information
We process this information to:
- Operate and provide the SalesAgent service, including delivering and receiving WhatsApp messages;
- Generate AI-assisted replies to end users on behalf of a Business Customer;
- Maintain conversation history so replies stay coherent and Business Customers can review them;
- Support sales workflows such as lead capture, qualification, scheduling, and bookings;
- Provide the Business Customer dashboard and related account features;
- Maintain the security, integrity, and reliability of the service;
- Diagnose and fix technical issues;
- Comply with legal obligations and enforce our Terms of Service.
4. Use of AI / Large Language Model Services
SalesAgent uses Anthropic's Claude models, accessed via AWS Bedrock, to read incoming conversation content and generate reply suggestions or automated replies. Message content and relevant conversation context are sent to this provider solely to generate a response for the relevant conversation. Because this processing takes place through AWS Bedrock, it is subject to AWS's and Anthropic's standard commercial terms for that service.
5. Service Providers and Infrastructure
We rely on the following third-party service providers to operate SalesAgent:
- Amazon Web Services (AWS) — application hosting, database, and related cloud infrastructure, including the AWS Bedrock service used to access the AI models described in Section 4;
- Anthropic — provider of the Claude AI models described in Section 4, accessed through AWS Bedrock;
- Meta / WhatsApp Business Platform — the messaging channel used to send and receive WhatsApp messages (see Section 12).
6. Security
We use reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction, including transport encryption, access controls, and hashed storage of account credentials. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information for as long as necessary to provide the SalesAgent service to a Business Customer, and afterward for as long as needed to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data at any time — see Section 9.
8. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or export information about you, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise these rights, see our Data Deletion page or use the contact details in Section 13.
9. Data Deletion
Both end users and Business Customers can request deletion of their data. Full instructions are available on our Data Deletion page.
10. Children's Privacy
SalesAgent is intended for use by businesses communicating with their own customers and is not directed to children. We do not knowingly collect personal information from children in a manner inconsistent with applicable law.
11. International Data Transfers
Information we process may be stored and processed in countries other than the one in which you reside, including via the AWS infrastructure and other service providers listed in Section 5.
12. WhatsApp and Meta Are Separate Services
SalesAgent connects to the WhatsApp Business Platform, which is operated by Meta Platforms, Inc. and/or its affiliates ("Meta"). WhatsApp and Meta are separate from SalesAgent, have their own terms and privacy practices, and are responsible for how they handle data on their platform. We encourage you to review WhatsApp's and Meta's own privacy policies to understand how they process your information.
13. Contact Us
Questions about this Privacy Policy or how your information is handled can be directed to SalesAgent's operator, AlgoTweaks, at:
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of SalesAgent after changes take effect constitutes acceptance of the updated policy.